IT HelpDesk Support Intern
Feb 2025 — Present- Operate and support an enterprise network serving 100+ users in a production aerospace environment.
- Help manage organizational security across an enterprise stack: CrowdStrike, Tanium, ThreatLocker, KnowBe4, Keeper, and Active Directory — including defense against active threats.
- Provide frontline technical support for hardware, software, and network issues, resolving end-user tickets with clear documentation.
- Assist with user account management, system setup, and onboarding of new employees.